MarketBox provides availability intelligence, scheduling and route optimization infrastructure for service businesses operating across fixed locations, mobile workforces or both.
At its core, MarketBox enables businesses to offer realistic, physically feasible booking options to customers and operations teams by accounting for real-world constraints such as travel time, geography, provider schedules and existing commitments. Instead of relying on static time slots or manual buffers, MarketBox helps teams generate appointment options that actually fit into a provider’s day.
MarketBox is built to be embedded. Enterprise platforms and vertical SaaS companies use MarketBox as a white-labeled, API-driven layer inside their own products, where it runs availability, routing and optimization logic behind the scenes while the host platform retains control over user experience, booking decisions and fallbacks.
What is Smart Clusters
Smart Clusters is MarketBox’s proprietary availability intelligence engine. It powers the logic that determines when work can realistically be scheduled, given a set of providers, services, locations and constraints. Smart Clusters does not replace booking systems, dispatcher tools or user interfaces. It replaces the fragile assumptions that typically sit underneath them.
Smart Clusters is exposed through a collection of API-driven tools that support dispatcher workflows, customer-facing booking experiences, AI chat and voice agents and internal operational systems. One example is the Dispatcher Co-pilot, which allows an operator to enter a service address and immediately see which providers can serve the job, along with optimized time options for each.
These capabilities are available both inside MarketBox’s own tooling and as fully embeddable, stand-alone APIs.
How does Smart Clusters work
Smart Clusters analyzes provider schedules, existing bookings and real-world travel conditions to generate feasible appointment options that fit into an actual day.
Rather than assuming fixed durations or generic buffers, the engine treats existing bookings as routing anchors and computes availability relative to where providers will be, how long it takes to move between jobs and how much travel they are willing to tolerate. This results in schedules with reduced drive time, fewer gaps and fewer unbookable stretches.
The engine can evaluate a wide range of constraints, including service eligibility, skills and certifications, provider coverage areas and travel zones, maximum travel time between bookings, utilization targets and customer time-of-day preferences. These inputs allow Smart Clusters to return availability suggestions that are optimized, explainable and adaptable to change.